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Privacy Policy for your account

Your cuciking account connects lobby access, wallet activity and support contact records in one place, so our Privacy Policy explains exactly how those details are collected, used and…

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How this policy applies in Malaysia

cuciking Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This Privacy Policy describes how we handle personal details when you open an account, verify access, use the wallet, browse the lobby or contact support from Malaysia. We collect only what is needed to run the account flow, protect the wallet, answer support requests, meet legal

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duties and maintain service records. Payment names such as Touch 'n Go, GrabPay, Boost dan FPX may appear in transaction records, but the policy does not publish your full payment credentials. Some checks, retention periods and access steps may differ based on local law, banking rules
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and risk controls. Where access or eligibility is discussed, it depends on local law and is available where local law permits. If you ask us to update, export or remove account details, we will review the request against identity checks, unresolved wallet activity, legal duties and
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security records before acting.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT PATHS

Three ways to ask privacy questions

Privacy requests need a clear route, not a guessing game. Use the contact path that matches your request, and include your account name, registered phone or email, plus the privacy action you want us to check. We may ask for extra proof before changing account data.

Team online

Live chat

Use live chat when you need a quick privacy routing step, such as where to send an access request or how to correct a contact detail. Chat staff will not reveal sensitive account data without checks.

Email request

Send email when your privacy request needs a written trail, including account data access, correction or deletion checks. Add the account identifier you use with us, but do not include full payment credentials.

Account centre

Open the account centre to inspect editable profile fields, device sessions and contact settings. Some data changes may require support approval, especially where wallet records or verification history must stay matched.

DATA CARE

Six privacy controls we apply

Our Privacy Policy is tied to the way the account actually works. We record sign-in events, wallet references, support messages and cookie choices so we can operate the service and respond to…

Account details

We use your account details to create access, match support requests and maintain wallet records. Keep your phone and email current, because those fields help us confirm that a privacy request comes from you.

Payment references

Touch 'n Go, GrabPay, Boost dan FPX activity may create timestamps, transaction references and status records. We use those records to reconcile wallet activity, check disputes and keep an audit trail where required.

Cookie settings

Cookies help remember sessions, language choices and security signals across mobile and desktop. You can adjust browser settings, but blocking some cookies may affect login, wallet checks or saved account preferences.

Device sessions

We may record device type, IP address, browser version and login timing to detect unusual access. If you change phones often, support may ask extra questions before making privacy-related account changes.

Retention checks

We keep records only for business, legal, security and dispute-handling needs. When data is no longer needed, we remove it or reduce it so it no longer identifies your account directly.

Change requests

You can ask to access, correct or remove certain account details. We first confirm identity, then check whether legal duties, unresolved wallet activity or security records require us to keep part of the record.

Privacy Policy questions answered clearly

The answers below explain common privacy actions in plain terms. They cover what we collect, why we keep certain records, how Malaysian payment references are handled and how you can ask us to check your account data.

It covers account details, contact records, verification steps, login activity, wallet references, cookie choices and support messages. We use these details to run your account, protect access and answer privacy requests.

We keep transaction references, timing and status records so wallet activity can be reconciled and support can investigate disputes. We do not need to display full payment credentials inside normal account support replies.

Yes. Contact support with your account identifier and the data range you want checked. We will verify your identity first, then prepare the account data that can be shared under applicable rules.

Start in the account centre if the field is editable. If support approval is needed, we may ask for extra proof before changing contact details that affect login, wallet checks or privacy request handling.

You can request removal of certain account details. We will review the request against legal duties, unresolved wallet activity, security logs and dispute records before confirming what can be removed or reduced.

Cookies help keep sessions active, remember language settings and support security checks. You can manage cookies in your browser, but some account functions may not work correctly if key cookies are blocked.

Use live chat for routing help or email for a written privacy request. Include your account identifier, the issue you want checked and a contact method we can use after identity checks.

Privacy Policy for your account

Three ways to ask privacy questions

Live chat

Email request

Account centre

Six privacy controls we apply

Account details

Payment references

Cookie settings

Device sessions

Retention checks

Change requests

Privacy Policy questions answered clearly

01 What personal data does this Privacy Policy cover?

02 Why do you keep payment references from Touch 'n Go, GrabPay, Boost dan FPX?

03 Can I ask for a copy of my account data?

04 How do I correct my phone number or email?

05 Can I ask for my account data to be removed?

06 How are cookies used under this Privacy Policy?

07 Who can I contact about a privacy concern?

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